FAQs

Problems Getting Notifications on iOS App
An issue was found for users of the App on the iOS devices. Once the app was installed, then uninstalled, our system cannot recognize this. The user would t...
Thu, 3 Dec, 2020 at 3:55 PM
Problems Receiving Notifications?
How Am I Notified? Clear To Go notifies individuals on an ongoing basis via one of three possible communication channels. The order of priority is: ...
Thu, 18 Feb, 2021 at 11:08 AM
Roles
To see the roles in your system, click on your name at the top right of the screen and select Settings. Then select Roles. Clear To Go! has fou...
Thu, 18 Feb, 2021 at 11:12 AM
Roll Call
The Roll Call page is a 24-hour view that is used to check in your students / employees /contactors when they arrive for the day. If using a Scanner t...
Mon, 21 Dec, 2020 at 10:56 AM
Screening Questions
CTG provides a set of questions for screening. This questionnaire can be customized to fit the needs of the organization. This questionnaire will be sent to...
Thu, 3 Dec, 2020 at 4:26 PM
Setting your Screening Schedules
Screening Schedules is the tool you will use to set schedules for your users, so that they will be notified when it is time to screen. Adding a Sche...
Wed, 3 Mar, 2021 at 2:40 PM
Sign in to Clear To Go!
Open a web browser on a computer, tablet, or mobile device and navigate to app.cleartogo.co Enter you email address and password and click Sign in. ...
Thu, 3 Dec, 2020 at 5:31 PM
Supporting Spanish Questionnaires
Clear To Go! supports the ability to create questions lists in either English or Spanish. To start using the Spanish screening questions contact support@cle...
Mon, 21 Dec, 2020 at 11:11 AM
Trouble Signing In
If you are having trouble Signing In you can reset your password at any time. Navigate to app.cleartogo.co. Click on "Forgot you password". En...
Tue, 26 May, 2020 at 3:32 PM
Using the Scanner Function
The Scanner allows badges to be scanned as users arrive on-site without the need for an attendant to check them in manually. Most Apple and Android tablets/...
Mon, 21 Dec, 2020 at 11:12 AM